Voice Services and Service Desk Telephony Outage

Incident Report for Reseau

Resolved

Vocus engineers have resolved the issues and closed the case.

Posted Jun 15, 2020 - 12:37 AWST

Update

We are continuing to monitor for any further issues.

Posted Jun 15, 2020 - 10:09 AWST

Monitoring

Calls are resuming.
Vocus engineers are continuing to work on restoring all services.

Posted Jun 15, 2020 - 10:04 AWST

Identified

Our upstream provider Vocus are having issues with IPTel Services.
Impacting various calls dropping mid call and some calls not connecting at all
Further information can be found here http://status.vocus.com.au/view-incident.aspx?IncidentID=565

Posted Jun 15, 2020 - 09:34 AWST

This incident affected: Voice Services - AUS (Broadsoft) and Service Desk - AUS.